Order Number
Include your Crown Theory order number when asking about a purchase.
Crown Theory Support
How can we help your crown today?
Get help with orders, shipping, returns, products, routines, account questions, or anything else related to Crown Theory.
01
Shipping
Processing times, tracking, delivery estimates, and package help.
Shipping Information → 02Returns
Review eligibility, refund information, and damaged-order support.
Returns + Refunds → 03Account
Sign-in help, password resets, order history, and account details.
Account Help → 04Hair + Routine
Learn about texture, moisture, porosity, and routine building.
Texture Guide →
Before You Reach Out
A little information helps us help you faster.
If your question is related to an order, have your order number and the email address used at checkout available.
Order Email
Use the same email address connected to the original order.
Photos When Helpful
For damaged or incorrect products, clear photos can help explain the issue.
Clear Description
Tell us what happened and what type of help you're requesting.
Send Us A Message
Tell us what you need help with.
Complete the form and choose the topic that best matches your question.
Typical Response Time
Most support requests receive a response within 1–2 business days.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM ET
Quick Answers
You may not need to wait for support.
These are some of the most common questions customers ask.
View Full FAQWhere is my order?
Visit the Shipping page for order processing, tracking, and delivery information.
Shipping InformationCan I return a product?
Eligible return requests should generally be submitted within 30 days of delivery.
View Return PolicyWhat if my package arrived damaged?
Keep the packaging and take clear photos of the damaged shipment. Submit a support request with your order number and details.
Which Crown Theory product should I start with?
Start by identifying your main need: moisture, definition, protective-style care, or deeper Type 4 support.
Explore Texture GuideI forgot my account password. What should I do?
Visit the Account page and select the Forgot Password option to begin the password reset process.
Account Help
Self-Service
Find what you need faster.
FAQ
Frequently Asked Questions
Quick answers about products, orders, accounts, and routines.
Shipping Track + Delivery HelpLearn about processing, shipping, and delivery.
Returns Returns + RefundsReview return eligibility and start a request.
Education Ingredient LibraryLearn more about the ingredients behind Crown Theory.
Hair Care Texture GuideExplore curl patterns, porosity, and routines.
Account Manage Your AccountSign in or get help with account access.
Crown Theory Care
Good support should feel simple too.
Whether it's your order or your routine, we'll point you in the right direction.