30-Day Window
Eligible returns should be requested within 30 days of delivery.
Returns + Refunds
If something isn't right, we'll help make it right.
Review our return guidelines, damaged-order process, refund information, and the steps for requesting support with a recent order.
Order Information
Keep your order number and the email used during checkout available.
Refund Review
Approved refunds are returned to the original payment method.
Damaged Order?
Contact us as soon as possible if your package arrives damaged or incorrect.
Eligible Returns
Return requests should be submitted within 30 days of confirmed delivery.
- Item was purchased directly from Crown Theory.
- Return request is made within the return window.
- Order information can be verified.
- Product has not been excessively used or intentionally damaged.
Items That May Not Be Returnable
For hygiene, safety, and promotional reasons, some purchases may not qualify.
- Products that have been mostly or completely used.
- Items intentionally damaged after delivery.
- Final-sale or clearance items marked non-returnable.
- Promotional gifts that were not purchased separately.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, incomplete, or contains the wrong product, contact Customer Support as soon as possible.
Helpful information to include:
- Your order number
- Email used for the order
- Name of the affected product
- Clear photos if the item arrived damaged
Refunds
Once a return or refund request is approved and processed, funds are returned to the original payment method.
Your bank or card provider may require additional processing time before the credit appears on your account.
How It Works
A simple return process.
Have your order details ready and follow these steps to begin your request.
Gather Your Order Details
Locate your order number and the email address used when the order was placed.
Submit Your Request
Complete the return request form and explain why you need assistance.
Review
Crown Theory support reviews the request and determines the next appropriate step.
Resolution
Eligible requests may result in return instructions, replacement, store support, or a refund.
Start Your Request
Tell us about your order.
Submit the basic order information below. Once the storefront backend is connected, this form can send the request directly to customer support.
Need immediate order help?
Visit Customer Support for damaged, missing, or incorrect orders.
Customer SupportCan I exchange a product instead of returning it?
Availability may determine whether a replacement or exchange can be offered. Contact support with your order information for assistance.
Do I get my original shipping cost back?
Original shipping costs may not be refundable unless the issue resulted from an incorrect or damaged Crown Theory order.
How long does a refund take?
Once approved and processed, your financial institution may require several business days to post the refund.
What if I purchased Crown Theory from another store?
Purchases made through another retailer generally need to follow that retailer's return policy.
Need More Help?
Talk to Crown Theory Support.
Questions about a missing package, damaged product, return eligibility, or another order concern?