We Collect What We Need
Information may be collected to process orders, provide support, improve the site, and communicate with customers.
Privacy + Your Information
Your privacy matters.
This Privacy Policy explains how Crown Theory may collect, use, store, and protect information when you browse our website, create an account, make a purchase, or contact us.
Last Updated:
August 6, 2026
We Protect Your Information
Reasonable technical and organizational measures should be used to protect information handled by the website.
You Have Choices
You may have options regarding marketing, cookies, account information, and certain privacy requests.
Information We May Collect
The information collected depends on how you interact with Crown Theory.
Information You Provide
- Name
- Email address
- Shipping and billing information
- Phone number when provided
- Account login information
- Order and purchase information
- Customer support messages
- Product reviews or feedback
- Optional hair texture preferences
Information Collected Automatically
When you use the website, certain technical information may be collected automatically.
- Browser type
- Device type
- IP address
- Pages visited
- General interaction with the website
- Referring website or traffic source
How We May Use Information
Information may be used to operate Crown Theory and provide customers with a reliable shopping experience.
- Process and fulfill purchases.
- Send order confirmations and updates.
- Provide customer support.
- Manage customer accounts.
- Improve website usability.
- Understand website activity and product interest.
- Prevent misuse, fraud, or security issues.
- Send marketing communications when permitted.
Orders + Payment Information
When a customer makes a purchase, information needed to complete the transaction may be processed by third-party payment providers.
Crown Theory should not directly store complete payment-card numbers when transactions are processed through a secure third-party payment provider.
Payment Security
Payment information should be handled through the secure checkout provider connected to the Crown Theory storefront.
Cookies + Website Technology
Crown Theory may use cookies and similar technologies to remember preferences, support shopping features, understand website activity, and improve performance.
Cookies may support:
- Shopping cart functionality
- Account sessions
- Website preferences
- Analytics
- Performance monitoring
- Marketing measurement
Browser settings can usually be adjusted to limit or block cookies, though some website features may not function normally.
When Information May Be Shared
Crown Theory may share limited information with service providers when necessary to operate the website and fulfill customer requests.
To securely process purchases.
To deliver customer orders.
To send transactional or marketing messages.
For hosting, analytics, security, or performance.
Information may also be disclosed when required by law or when reasonably necessary to protect the rights, property, or security of Crown Theory, customers, or others.
Email + Marketing Communications
Customers who choose to subscribe may receive product updates, promotions, routine education, or other Crown Theory communications.
Marketing emails should include an unsubscribe option so subscribers can stop promotional messages.
Transactional emails related to orders, account security, or customer support may still be sent when necessary.
Data Security
Crown Theory should use reasonable administrative, technical, and organizational measures to help protect personal information.
- Secure website connections.
- Controlled access to customer data.
- Secure third-party payment processing.
- Routine website and account security.
No website or electronic storage method can guarantee absolute security.
Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, maintain business records, comply with legal requirements, resolve disputes, or protect the website.
Retention periods may vary depending on the type of information and why it was collected.
Your Privacy Choices + Rights
Depending on your location, privacy laws may provide certain rights regarding personal information.
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion when applicable.
- Opt out of marketing communications.
- Manage certain cookie preferences.
Certain information may need to be retained when required for legal, security, transaction, or recordkeeping purposes.
Children's Privacy
Crown Theory is not intended to knowingly collect personal information from children under 13 without appropriate authorization.
If information is believed to have been collected from a child improperly, a parent or guardian should contact Crown Theory.
Changes To This Privacy Policy
This Privacy Policy may be updated when website practices, services, technology, or legal requirements change.
When changes are made, the updated effective date should appear near the top of this page.
Privacy Questions
If you have questions about this Privacy Policy or how Crown Theory handles information, contact us.
Crown Theory
privacy@crowntheory.com
Contact Crown Theory
Need Help?
We're here if you have questions.
For privacy questions, general inquiries, account assistance, or order support, use the appropriate Crown Theory contact page.